Frequently Asked Questions
What is the typical lead time for custom orders?
Due to the artisanal nature of our work, custom pieces typically take 4 to 6 weeks to complete. We aim to keep our production cycle as short as possible while maintaining the high quality and unique character of each handmade item.
How do you handle shipping and international delivery?
We offer standard UK shipping with tracked delivery. For international orders, we partner with specialized couriers to ensure your keepsakes arrive safely. Please note that shipping times may vary depending on the destination and the size of the parcel.
What should I do if I receive a damaged or broken piece?
If you notice any damage upon arrival, please contact our team within 7 days. We will work with you to resolve the issue, whether it's a simple repair or a replacement, ensuring your experience with Familiar Kind remains warm and thoughtful.
Are the clay pieces food-safe?
Yes, all our pieces are fired at high temperatures and glazed with food-safe materials. However, we recommend avoiding contact with acidic foods or liquids to preserve the integrity of the glaze and the surface of the clay.
Can I return or exchange a piece I don't love?
We offer a 14-day return window for unused items in their original packaging. For personalized pieces, please contact us first to discuss your options, as bespoke items are typically non-refundable due to their unique nature.